CasinoAgent
Agent Protocol Active

How Our Agents Rate
US Online Casinos

Every casino is run through a rigorous multi-phase evaluation protocol. Our field agents assign scores based on comprehensive checks across safety, bonuses, games, payouts, usability, and support.

6
Evaluation Phases
50+
Data Points
3
Field Agents

Agent Score Breakdown

Weighted scoring protocol used across all evaluations

10
Max Score
Safety & Licensing 25%
Bonus & Promotions 20%
Game Selection 20%
Payout Speed & Methods 20%
Platform & Usability 10%
Customer Support 5%

Evaluation Protocol

Each phase is executed by a specialist field agent

PHASE 01 CRITICAL

Safety & Licensing

Every casino must hold a valid license from a recognized US state gaming authority. We verify regulatory standing and strict safety standards before any further evaluation.

State license verification
SSL & data protection
Responsible gambling tools
Fair play & RNG audits
PHASE 02 HIGH WEIGHT

Bonus & Promotions

We dig into real value — wagering requirements, time limits, game restrictions, and how achievable the bonus actually is for everyday players.

Welcome bonus size & type
Wagering requirements
Ongoing promotions & loyalty
Bonus terms transparency
PHASE 03

Game Selection

We catalog the full game library — slots, table games, and live dealer. We evaluate provider quality, RTPs, and whether the selection caters to all player types.

Game count & variety
Provider quality
Live dealer availability
Average platform RTP
PHASE 04 HIGH WEIGHT

Payout Speed & Methods

We test real withdrawals, time the processing, and verify that the casino delivers on its payout promises across all available methods.

Withdrawal processing time
Payment method variety
Deposit & withdrawal limits
Fee transparency
PHASE 05

Platform & Usability

We test the full experience — desktop, mobile browser, and native apps — evaluating navigation, load times, and overall polish.

Mobile & app quality
Site speed & performance
Navigation & search
Registration & verification
PHASE 06

Customer Support

We contact support teams directly — via live chat, email, and phone — testing response times, knowledge, and issue resolution.

24/7 live chat availability
Response time & quality
Multiple contact channels
Help center & FAQ quality

See Our Ratings in Action

Browse agent-rated US online casinos and use the comparison tool to find the perfect fit.